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Product Condition Policy

We believe in giving great tech a second life while offering fair and competitive prices for the gadgets you no longer need. To maintain transparency and ensure quality, we evaluate all items according to our detailed product condition policy. Below, you’ll find the conditions we accept and what they mean for your device’s value.

Condition Categories

As New

Products in as-new condition are the most sought after. These items have:

• No visible wear or cosmetic imperfections
• May be missing original packaging or protective wrapping, or the packaging may be opened but not sealed
• Include all original accessories

“As New” items must function perfectly, delivering the same performance as brand-new products.

Excellent

Items in excellent condition show:

• Minimal signs of wear that are barely noticeable
• Fully tested and confirmed to be fully functional
• Accessories that may be original or newly provided replacements

These products perform like new, offering premium quality at reduced prices.

Good Condition

Products in good condition, which may have:

• Some visible signs of wear, such as light scratches or small cosmetic blemishes
• Tested and verified full functionality
• Accessories that may be original or newly added

Good condition items are perfect for those seeking a balance between affordability and reliability.

Fair Condition

Items with noticeable cosmetic wear from regular use are also welcome, provided they:

• Remain fully operational and function reliably
• May include replacement accessories or be missing some non-essential items

Fair condition products offer great value for budget-conscious shoppers looking for functional tech.

Why Accurate Condition Matters
Evaluating your tech based on its true condition ensures a smooth selling experience and helps you get the best offer. By adhering to our condition policy, we maintain fairness and transparency in every transaction.

Items We Do Not Accept

While we strive to offer value for a wide range of preloved tech, there are some conditions that fall outside of our buying policy. To ensure quality for our customers and maintain high product standards, we do not accept items that meet the following criteria:

Non-Functional or Broken Items

We cannot accept products that are:

• Non-operational or unable to perform their intended function
• Powered off permanently or unable to boot
• Damaged by water or other substances
• Missing key components critical to functionality, such as processors, screens, or batteries
• Suffering from severe software or hardware malfunctions that compromise usability

Heavily Cosmetically Damaged Items

We also do not buy items with extensive cosmetic wear that goes beyond normal use, such as:

• Deep scratches, dents, or cracks that significantly affect the appearance
• Broken screens with large cracks, severe discoloration, or missing glass
• Bent or severely warped frames
• Devices with peeling coatings or extensive wear to buttons and ports

Our Quality Commitment
We pride ourselves on delivering reliable, quality-tested tech to our customers. Accepting only fully functional products in fair to as-new cosmetic condition ensures every item meets the high standards our buyers expect.

What to Do with Non-Functional or Heavily Damaged Items
If your device is no longer working or has sustained heavy damage, consider these options:

• Manufacturer or retailer trade-in programs that accept broken devices for recycling or partial credit
• Certified e-waste recycling services to dispose of electronics safely and responsibly

Sell Your Quality Tech Today
Ready to sell your preloved gadgets that meet our condition standards? Visit our trade-in page to get started, and turn your used tech into cash while supporting a more sustainable future.

Start Selling with Confidence
Selling your preloved tech helps reduce waste, save resources, and earn you cash. Check out our trade-in process and turn your gadgets into value today!