Privacy Policy
Thank you for taking the time to learn more about how we manage your personal information. This Privacy Policy aims to provide a clear explanation of how we handle your data and the choices available to you as a valued customer.
Who We Are
Sold On Limited (referred to as “we” or “us” in this policy) is a company registered in England and Wales under company number 15096494. Our registered office is located at 101 Wey House, 15 Church Street, Weybridge, KT13 8NA.
As part of our operations, we collect, use, and are responsible for managing certain personal information about you. In doing so, we comply with the General Data Protection Regulation (GDPR), which is applicable across the European Union and the United Kingdom. Under these laws, we act as the “controller” of your personal information.
This policy outlines our commitment to protecting your data and your rights in relation to it.
How Do We Collect Your Data?
We primarily collect your personal information directly from you through telephone calls, text messages, emails, or interactions with our website and apps. We only request the information necessary to create and maintain your account or provide our services effectively.
In addition, we may collect your data from the following sources:
- Third parties with your consent: For instance, your bank or building society.
- Cookies on our website: For details on how we use cookies, please refer to the “Cookies” section below.
- Our IT systems: This includes automated monitoring of our websites and other technical systems.
Please note that our websites are not designed for children under the age of 13. We do not knowingly collect their personal information without verified parental consent.
This policy applies to data collection in the UK Region.
Disclosure of Your Data
In certain circumstances, we may be required by law or legal proceedings to disclose your personal information. Additionally, if deemed necessary for purposes such as national security, law enforcement, or matters of public interest, we may share your data as required.
We conduct security checks for online transactions to ensure that your credit, debit, or charge card is not being used without your authorization. As part of this process, we may validate the name, address, and other personal details you provide during the order process against reliable third-party databases. By proceeding with your transaction and accepting these terms and conditions, you agree to these checks. All information you provide will be handled securely and in full compliance with the Data Protection Act 2018 and any applicable data protection laws.
How We Use Your Personal Information
In accordance with data protection laws, we will only use your personal information when we have a valid legal basis to do so. These include:
- Compliance with legal and regulatory obligations: Processing your data to meet legal and statutory requirements.
- Performance of a contract: Using your information to fulfill our contract with you or to take necessary steps prior to entering into a contract.
- Legitimate interests: Processing your data when it is necessary for our legitimate business interests or those of a third party, provided these interests are not overridden by your rights.
- Your consent: Utilizing your information where you have explicitly agreed to this use.
Your privacy is our priority, and we remain committed to ensuring your personal data is processed securely and transparently.
We rely on legitimate interests as a basis for processing your personal information when we have a valid business or commercial reason to do so, provided that this does not override your rights or interests. Specifically, we may use your personal information for the following purposes:
- Communicating with you about the services we provide;
- Establishing and fulfilling agreements with you, including delivering the requested services;
- Processing payments, such as direct debit, debit card, or credit card transactions; and
- Maintaining records of transactions for operational and legal purposes.
Do We Share Your Information?
Your privacy is important to us, and we are committed to protecting your data. We do not share your personal information without your consent, except in the following circumstances:
- System Audits and Improvement
To maintain and enhance the security and integrity of our systems, we occasionally engage external auditors. These auditors may access your data solely for the purpose of evaluating and improving our processes. - Customer Feedback and Service Quality
To ensure high standards of service, we may share your contact details with trusted third-party organizations. These groups may reach out to you for feedback on the quality of the services we provide. - Legal Compliance
We may share your information with law enforcement agencies or other regulatory bodies when required to comply with legal obligations or to assist with official investigations. - Delivery Issues
In cases where delivery issues occur, we may share relevant information with delivery services, such as Royal Mail, to facilitate investigations and resolve problems effectively.
We handle all data-sharing processes with the utmost care and in strict adherence to applicable data protection laws.
Cookies
As is standard practice on many corporate websites, the Sold On website utilizes “cookies” and similar technologies to gather information. These tools help enhance user experience and analyze website performance. For detailed information on how cookies are used, please refer to our Cookies Policy.
Device Permissions for Accessing Personal Data
Our application may request specific permissions to access certain data stored on the user’s device. These permissions are required to enable the application’s features as outlined below.
By default, users must manually grant these permissions to allow access. Once granted, users retain the ability to revoke permissions at any time. To revoke access, users can adjust their device settings or contact us using the information provided in this document.
The specific steps for managing app permissions can vary depending on the user’s device and operating system. Please be aware that withdrawing certain permissions may affect the functionality and performance of this Application.
When a user grants any of the permissions listed below, the corresponding Personal Data may be accessed, modified, or deleted by this Application as part of its operation.
Approximate Location Permission (Non-Continuous)
Our application may request access to the User’s approximate device location in order to provide location-based services. The location is determined on a non-continuous basis, meaning the application cannot continuously track or derive the User’s position over time.
Camera Permission
The application may request access to the User’s device camera for the purpose of scanning product barcodes. This permission is only used when the barcode scanning feature is actively being used within the app.
Microphone Permission
Our application may request access to the User’s device microphone for voice search functionalities. This allows the User to interact with the app by speaking, enabling hands-free or voice-command search.
Precise Location Permission (Non-Continuous)
In some cases, the application may request access to the User’s precise device location. Similar to the approximate location permission, this is used to provide specific location-based services but is not continuously monitored. The application will not track the User’s precise location on an ongoing basis.
Location Data Usage
Our application may collect, process, and share information regarding your precise device location to offer location-based features and services. The collection of location data is not continuous, and we do not track your location in real time. This means our application does not continuously monitor or store your exact location at all times. Instead, location data is obtained only when necessary for the purpose of providing specific services, ensuring your privacy and security.
Third-Party Disclosure
Sold On does not share, sell, or distribute any customer information to third-party agencies. However, Sold On may occasionally include links to external websites, plug-ins, and applications. Please be aware that we do not have control over these third-party sites and are not responsible for their privacy practices. When you navigate away from our website, we strongly encourage you to review the privacy policy of any external website you visit.
What Rights Do You Have?
You have the following rights, which you can exercise free of charge:
- Access
The right to request a copy of your personal information (the right of access). - Rectification
The right to ask us to correct any inaccuracies in your personal information. - Erasure (Right to be Forgotten)
The right to request the deletion of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected. - Restriction of Processing
The right to request the restriction of processing of your personal information in certain situations, for example, if you contest the accuracy of the data. - Data Portability
The right to receive your personal information in a structured, commonly used, and machine-readable format, and/or transmit that data to a third party, where applicable. - Objection
The right to object:- At any time to the processing of your personal information for direct marketing (including profiling).
- In certain circumstances, to our continued processing of your personal information, such as processing based on our legitimate interests.
- Not to Be Subject to Automated Decision-Making
The right not to be subject to a decision based solely on automated processing (including profiling) that has legal consequences for you or similarly significantly affects you.
You can exercise these rights by contacting us using the details provided in the “Contact Information” section.
For more details on these rights, including when they may apply to you, please reach out to us directly or refer to the guidance provided by the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation (GDPR).
If you wish to exercise any of your rights, please:
- Contact our Data Protection Officer (DPO) using the contact details provided below under ‘Contact Information’;
- Provide sufficient information to help us identify you (e.g., your full name, address, and customer or account number);
- Submit proof of your identity and address (e.g., a copy of your driving licence or passport, and a recent utility bill or credit card statement);
- Specify the right you wish to exercise and the specific information your request relates to.
Data Retention Period
We will retain your personal data only for as long as necessary to maintain our relationship with you and to comply with legal requirements, including, but not limited to, law enforcement obligations and the management of 12-month warranties.
Where is my information stored?
Your personal data may be stored at our offices or with third-party agencies, service providers, representatives, and agents as outlined earlier in this policy.
If you have any questions or concerns regarding this privacy policy, please do not hesitate to reach out to us. You can contact us by email at privacy@soldon.com. Alternatively, you can reach us by mail at the following address:
Compliance Manager / Data Controller
Sold On Ltd
29 Clarence Street
Staines-upon-Thames
TW18 4SY
United Kingdom
We strive to be your primary point of contact for any concerns regarding your inquiry. However, if you remain dissatisfied with our response, you have the right to file a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk/concerns.
This policy may be updated periodically to reflect necessary changes. By reviewing this policy, you agree to continue your engagement with Sold On. Should you wish to withdraw your consent, please refer to the ‘What rights do I have’ section for more information on your options.