Returns
 
Customer satisfaction is our priority. If you are not fully satisfied with your purchase, you have 30 days from the delivery date to return your item(s) for a refund or exchange. Please review the following guidelines to ensure your return meets our criteria:

Return Eligibility:

  1. Condition: Items must be returned in the same condition as received, with all original accessories, components, and packaging. Items showing signs of additional damage, missing parts, or improper use may not be eligible for a full refund.

  2. Proof of Purchase: A valid receipt or order confirmation is required for all returns.

  3. Non-Returnable Items: The following items are not eligible for return:

    • Items marked “Final Sale” or “As-Is” at the time of purchase.
    • Items with customized or modified parts.
    • Software products, if opened or activated.

Return Process:

  1. Initiate a Return: Contact Sold On customer support within 30 days of delivery to initiate a return and receive an RMA (Return Merchandise Authorization) number. Returns without an RMA may not be accepted.

  2. Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as Sold On is not liable for items lost during return transit.

  3. Refund Processing: Once received, returns will be inspected within 5 business days. Refunds will be issued to the original payment method within 7–10 business days after inspection. Shipping charges from the original order are non-refundable.

Exchanges:

If you prefer an exchange, please note that availability of replacement items may vary. Contact our customer service team to discuss exchange options.

Questions? If you have any questions about our 30-day return policy, feel free to reach out to Sold On customer support. We’re here to help!

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